Who controls your information
Resolver Servicehub is the responsible party for personal information described here. Contact us at info@resolver-servicehub.digital or at our Cape Town office for privacy questions.
Information we collect
Enquiries may include your name, business contact details, selected service and message. If you engage us, we may process identity and company details, correspondence, invoices, bank statements, management records, contracts and other information necessary for the agreed audit. We ask clients not to provide credentials, card PINs, authentication codes or irrelevant personal records.
We also receive limited technical information needed to deliver and protect the website, such as request time, IP address, browser type and error logs. Optional analytics are used only after consent where implemented.
Purposes and lawful grounds
We use information to answer enquiries; assess and perform a requested engagement; manage contracts, billing and records; protect confidential files; meet tax, legal and professional obligations; and establish or defend legal claims. Depending on context, processing is based on contract, steps requested before contract, consent, legal obligation or our legitimate interest in operating a secure professional service.
Sharing and international transfers
Access is limited to assigned practitioners and service providers supporting secure hosting, file transfer, email and accounting under confidentiality and data-protection duties. We may disclose information when lawfully required or with your instruction. We do not sell personal information.
Some infrastructure providers may process information outside South Africa. Where this occurs, we assess the destination and provider and use contractual or other safeguards required by the Protection of Personal Information Act (POPIA).
Retention and security
Unaccepted enquiry records are normally retained for 12 months. Engagement correspondence, final reports and billing records are generally retained for five years after closure where needed for legal, tax and dispute purposes. Working copies of client financial records are normally removed within 90 days after final delivery unless the engagement or law requires longer retention.
We use access controls, limited permissions and secure transfer channels appropriate to the information. No internet transmission or storage method can be guaranteed completely secure; report suspected disclosure promptly.
Your choices and rights
Subject to POPIA and lawful exceptions, you may ask whether we hold your personal information, request access or correction, object to certain processing, withdraw consent, or request deletion where retention is no longer justified. We may need to verify identity and may retain information required by law.
You may complain to us first or contact South Africa’s Information Regulator through its official channels. Exercising a right does not affect processing already lawfully completed.
Cookies and links
Our cookie notice explains browser storage and consent. This site may link to third-party websites; their privacy practices are their own.
We may revise this notice when practices or law change. The effective date above identifies the current version.